Ask open-ended questions, such as “What have you heard about the COVID vaccines?” or “Why do you feel that way?”.
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或是“你为什么会这么想呢？”
These questions elicit a response other than “yes” or “no” and can help you better understand their concerns, and might also assist the other person in working through their thoughts.
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分享可靠信息
3.
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当你不知道答案，或是不确定应该如何消除他们的疑虑时，请主动提出帮忙查找资料。
When you don’t know the answer or if you’re unsure about how to address their concern, offer to help look for information.
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征求他们的许可可能能使他们更愿意倾听你的意见，而不是感觉你在把一些无用信息强推给他们。
Asking for their permission might make them more willing to listen to you rather than feeling like you’re pushing unwanted information on them.